The Century Club

Januari 1995. Pukul 5 pagi. Kota Kobe dihantam oleh gempa 20 detik berkekuatan 7,3 skala Richter yang menewaskan 6.000 orang lebih, melukai 40.000 orang, membuat 300.000 orang kehilangan rumah, merusak jaringan transportasi, dan meluluhlantakkan gedung bertingkat. Namun, ternyata terdapat gedung yang dapat bertahan dari gempa catastrophic ini karena memiliki fondasi yang kuat dan tepat dalam menghadapi gempa: base isolation.

Lihat barang di sekitar Anda. Anda dapat menemukan produk yang diproduksi oleh organisasi yang berumur lebih dari 100 tahun: Coca Cola di kulkas Anda atau General Electrics (GE) di perangkat elektronik Anda. Kira-kira hal apa ya yang dilakukan oleh organisasi-organisasi yang digolongkan “Century Club” sehingga mereka dapat bertahan hidup 100 tahun lebih? Mengacu kepada Harvard Business Review dan hasil penelitian satu dekade Vicki Tenhaken terhadap organisasi “Century Club”, berikut garis besarnya.

Faktor pertama dan utama, mereka serius dengan fondasi mereka: misi, visi, nilai, dan budaya organisasi. Mereka percaya dan mempraktikkannya dalam tindakan sehari-hari, terlebih lagi Pimpinan. Terkadang organisasi “Century Club” tidak memiliki misi, visi, nilai, dan budaya tertulis. Tapi bagaimana hal tersebut dapat diteruskan dari generasi ke generasi? Hal tersebut dikarenakan Pimpinan secara konsisten menekankan dan memperlihatkan bahwa fondasi mereka (misi, visi, nilai, dan budaya organisasi) adalah hal krusial dalam mencapai sukses organisasi.

Kedua, organisasi “Century Club” memiliki manajemen perubahan dan kemampuan beradaptasi yang baik dalam menghadapi segala perubahan dan tantangan yang terjadi dalam seratus tahun terakhir, to name a few: Perang Dunia, depresi ekonomi, pandemi, kemajuan pesat teknologi, bencana alam, dan sebagainya. Semua pengalaman tersebut makin mengokohkan mereka sebagai organisasi.

Terakhir, terletak pada hubungan organisasi “Century Club” dengan stakeholder-nya: pegawai, pelanggan, dan masyarakat sekitar. Organisasi “Century Club” melihat pegawai, pelanggan, dan masyarakat sekitar sebagai faktor penting kesuksesan mereka. Pegawai dikembangkan dan dipelihara dengan baik oleh organisasi. Pegawai  pun memiliki dedikasi dan loyalitas tinggi kepada organisasi. Dengan pelanggan, organisasi “Century Club” memiliki hubungan yang saling suportif dan penuh trust, yang memungkinkan pembelajaran bagi organisasi. Dengan masyarakat sekitar, organisasi “Century Club” memiliki komitmen untuk memberikan dampak positif kepada masyarakat sekitar, baik secara sosial maupun komersial.

Organisasi “Century Club” memiliki semua hal tersebut di atas, tidak berat ke salah satu aspek saja. Bagaimana dengan organisasi yang Anda kelola?

759 thoughts on “The Century Club

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