Feedback Sandwich: Yay or Nay?

Coaching dan memberikan feedback mungkin bukan hal yang asing dilakukan di lingkungan kantor. Di Baca Pikir juga sudah pernah membahas mengenai banyaknya manfaat dari coaching yang dilakukan dalam pekerjaan. Ternyata penyampaian feedback memiliki beberapa metode yang dapat diterapkan sesuai dengan tujuan yang ingin dicapai. 

Apakah sudah pernah dengar mengenai metode sandwich? Ada beberapa pakar yang menganggap ini metode kontroversial yang kurang tepat untuk dilakukan. Tapi ya pastinya suatu hal ada pro dan kontranya. Daripada penasaran, yuk kita bahas dulu, apa itu feedback sandwich ya! Tentunya tidak bikin lapar kok!

Feedback sandwich dipopulerkan pada 1980-an oleh Mary Kay Ash, pendiri Mary Kay Cosmetics, yang menyarankan para pimpinan untuk memberikan komentar kritis di antara lapisan pujian. Seperti namanya, sandwich alias roti lapis, feedback yang kita berikan dilakukan dengan berurutan. Layaknya roti atas, isian daging, dan roti bawah. Feedback sandwich-pun demikian; roti atas ibarat feedback yang positif sebagai pembuka, isian daging itu isi “sesungguhnya” bisa berbentuk kritik yang membangun untuk saran perbaikan dan roti bawah berisikan feedback positif kembali sebagai penutup. 

Sangat penting untuk memahami cara memberikan feedback sandwich agar menjadi yang paling efektif. Kita selalu ingin memulainya dengan setidaknya satu pernyataan positif tentang apa yang dilakukan dengan baik anggota tim. Kemudian, kita akan menyatakan umpan balik yang konstruktif, mengenai bagaimana mereka dapat meningkatkan kinerja anggota tim. Kemudian diakhiri dengan pernyataan penyemangat terakhir dan mengakhiri interaksi dengan nada positif.

Kelebihan metode ini adalah melembutkan dampak kritik bagi yang menerimanya, memungkinkan sesi coaching berakhir dengan nada dan suasana yang positif, dan membantu anggota meningkatkan penerimaan mereka terhadap kritik. Wah sepertinya ini cocok dengan budaya timur khususnya di Indonesia yang masih agak sungkan untuk memberikan kritik yang pedas dan tajam ya. 

Namun, seperti yang dilansir dalam Forbes.com tentu juga ada kekurangan dari penggunaan metode ini seperti inti utama feedback menjadi kurang jelas karena tidak to the point, feedback ini dirancang untuk membuat pemberi umpan balik merasa lebih nyaman daripada mencerahkan penerima umpan balik. Selain itu, tujuan pemberian feedback adalah untuk perkembangan anggota tim. Ketika kita tujuannya sudah jelas, sebaiknya menyampaikan feedback secara konstruktif daripada hanya sekedar “tidak enakan”. 

Terlepas dari apakah menggunakan feedback sandwich atau tidak, ada beberapa tips yang dapat dilakukan, yaitu: selalu spesifik dan langsung dengan cara seseorang dapat berkembang, sambil tetap tulus tentang pujian dan afirmasi positif. Saat memberikan kritik yang membangun bersama dengan pujian, lakukan dengan singkat, jelas, dan lugas. Tujuan saat memberikan feedback bukan untuk menyakiti perasaan atau membuat anggota tim merasa buruk tentang kinerja mereka, tetapi hanya untuk menunjukkan bahwa ada cara untuk meningkatkan atau melakukan yang lebih baik. Apapun metode yang digunakan.

Sumber:

  1. Forbes.com
  2. Medium.com
  3. Fellow.app

16,951 thoughts on “Feedback Sandwich: Yay or Nay?

  1. Hey there, I just found your site, quick question…

    My name’s Eric, I found bacapikir.com after doing a quick search – you showed up near the top of the rankings, so whatever you’re doing for SEO, looks like it’s working well.

    So here’s my question – what happens AFTER someone lands on your site? Anything?

    Research tells us at least 70% of the people who find your site, after a quick once-over, they disappear… forever.

    That means that all the work and effort you put into getting them to show up, goes down the tubes.

    Why would you want all that good work – and the great site you’ve built – go to waste?

    Because the odds are they’ll just skip over calling or even grabbing their phone, leaving you high and dry.

    But here’s a thought… what if you could make it super-simple for someone to raise their hand, say, “okay, let’s talk” without requiring them to even pull their cell phone from their pocket?

    You can – thanks to revolutionary new software that can literally make that first call happen NOW.

    Talk With Web Visitor is a software widget that sits on your site, ready and waiting to capture any visitor’s Name, Email address and Phone Number. It lets you know IMMEDIATELY – so that you can talk to that lead while they’re still there at your site.

    You know, strike when the iron’s hot!

    CLICK HERE https://jumboleadmagnet.com to try out a Live Demo with Talk With Web Visitor now to see exactly how it works.

    When targeting leads, you HAVE to act fast – the difference between contacting someone within 5 minutes versus 30 minutes later is huge – like 100 times better!

    That’s why you should check out our new SMS Text With Lead feature as well… once you’ve captured the phone number of the website visitor, you can automatically kick off a text message (SMS) conversation with them.

    Imagine how powerful this could be – even if they don’t take you up on your offer immediately, you can stay in touch with them using text messages to make new offers, provide links to great content, and build your credibility.

    Just this alone could be a game changer to make your website even more effective.

    Strike when the iron’s hot!

    CLICK HERE https://jumboleadmagnet.com to learn more about everything Talk With Web Visitor can do for your business – you’ll be amazed.

    Thanks and keep up the great work!

    Eric
    PS: Talk With Web Visitor offers a FREE 14 days trial – you could be converting up to 100x more leads immediately!
    It even includes International Long Distance Calling.
    Stop wasting money chasing eyeballs that don’t turn into paying customers.
    CLICK HERE https://jumboleadmagnet.com to try Talk With Web Visitor now.

    If you’d like to unsubscribe click here http://jumboleadmagnet.com/unsubscribe.aspx?d=bacapikir.com

  2. Cool website!

    My name’s Eric, and I just found your site – bacapikir.com – while surfing the net. You showed up at the top of the search results, so I checked you out. Looks like what you’re doing is pretty cool.

    But if you don’t mind me asking – after someone like me stumbles across bacapikir.com, what usually happens?

    Is your site generating leads for your business?

    I’m guessing some, but I also bet you’d like more… studies show that 7 out 10 who land on a site wind up leaving without a trace.

    Not good.

    Here’s a thought – what if there was an easy way for every visitor to “raise their hand” to get a phone call from you INSTANTLY… the second they hit your site and said, “call me now.”

    You can –

    Talk With Web Visitor is a software widget that’s works on your site, ready to capture any visitor’s Name, Email address and Phone Number. It lets you know IMMEDIATELY – so that you can talk to that lead while they’re literally looking over your site.

    CLICK HERE https://jumboleadmagnet.com to try out a Live Demo with Talk With Web Visitor now to see exactly how it works.

    Time is money when it comes to connecting with leads – the difference between contacting someone within 5 minutes versus 30 minutes later can be huge – like 100 times better!

    That’s why we built out our new SMS Text With Lead feature… because once you’ve captured the visitor’s phone number, you can automatically start a text message (SMS) conversation.

    Think about the possibilities – even if you don’t close a deal then and there, you can follow up with text messages for new offers, content links, even just “how you doing?” notes to build a relationship.

    Wouldn’t that be cool?

    CLICK HERE https://jumboleadmagnet.com to discover what Talk With Web Visitor can do for your business.

    You could be converting up to 100X more leads today!
    Eric

    PS: Talk With Web Visitor offers a FREE 14 days trial – and it even includes International Long Distance Calling.
    You have customers waiting to talk with you right now… don’t keep them waiting.
    CLICK HERE https://jumboleadmagnet.com to try Talk With Web Visitor now.

    If you’d like to unsubscribe click here http://jumboleadmagnet.com/unsubscribe.aspx?d=bacapikir.com

  3. Good day,

    My name is Eric and unlike a lot of emails you might get, I wanted to instead provide you with a word of encouragement – Congratulations

    What for?

    Part of my job is to check out websites and the work you’ve done with bacapikir.com definitely stands out.

    It’s clear you took building a website seriously and made a real investment of time and resources into making it top quality.

    There is, however, a catch… more accurately, a question…

    So when someone like me happens to find your site – maybe at the top of the search results (nice job BTW) or just through a random link, how do you know?

    More importantly, how do you make a connection with that person?

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    PS: Talk With Web Visitor offers a FREE 14 days trial – and it even includes International Long Distance Calling.
    You have customers waiting to talk with you right now… don’t keep them waiting.
    CLICK HERE http://boostleadgeneration.com to try Talk With Web Visitor now.

    If you’d like to unsubscribe click here http://boostleadgeneration.com/unsubscribe.aspx?d=bacapikir.com

  4. Cool website!

    My name’s Eric, and I just found your site – bacapikir.com – while surfing the net. You showed up at the top of the search results, so I checked you out. Looks like what you’re doing is pretty cool.

    But if you don’t mind me asking – after someone like me stumbles across bacapikir.com, what usually happens?

    Is your site generating leads for your business?

    I’m guessing some, but I also bet you’d like more… studies show that 7 out 10 who land on a site wind up leaving without a trace.

    Not good.

    Here’s a thought – what if there was an easy way for every visitor to “raise their hand” to get a phone call from you INSTANTLY… the second they hit your site and said, “call me now.”

    You can –

    Talk With Web Visitor is a software widget that’s works on your site, ready to capture any visitor’s Name, Email address and Phone Number. It lets you know IMMEDIATELY – so that you can talk to that lead while they’re literally looking over your site.

    CLICK HERE http://jumboleadmagnet.com to try out a Live Demo with Talk With Web Visitor now to see exactly how it works.

    Time is money when it comes to connecting with leads – the difference between contacting someone within 5 minutes versus 30 minutes later can be huge – like 100 times better!

    That’s why we built out our new SMS Text With Lead feature… because once you’ve captured the visitor’s phone number, you can automatically start a text message (SMS) conversation.

    Think about the possibilities – even if you don’t close a deal then and there, you can follow up with text messages for new offers, content links, even just “how you doing?” notes to build a relationship.

    Wouldn’t that be cool?

    CLICK HERE http://jumboleadmagnet.com to discover what Talk With Web Visitor can do for your business.

    You could be converting up to 100X more leads today!
    Eric

    PS: Talk With Web Visitor offers a FREE 14 days trial – and it even includes International Long Distance Calling.
    You have customers waiting to talk with you right now… don’t keep them waiting.
    CLICK HERE http://jumboleadmagnet.com to try Talk With Web Visitor now.

    If you’d like to unsubscribe click here http://jumboleadmagnet.com/unsubscribe.aspx?d=bacapikir.com

  5. Hi, my name is Eric and I’m betting you’d like your website bacapikir.com to generate more leads.

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    The difference between contacting someone within 5 minutes versus a half-hour means you could be converting up to 100X more leads today!

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    Eric
    PS: The studies show 7 out of 10 visitors don’t hang around – you can’t afford to lose them!
    Talk With Web Visitor offers a FREE 14 days trial – and it even includes International Long Distance Calling.
    You have customers waiting to talk with you right now… don’t keep them waiting.
    CLICK HERE https://jumboleadmagnet.com to try Talk With Web Visitor now.

    If you’d like to unsubscribe click here http://jumboleadmagnet.com/unsubscribe.aspx?d=bacapikir.com

  6. Hello, my name’s Eric and I just ran across your website at bacapikir.com…

    I found it after a quick search, so your SEO’s working out…

    Content looks pretty good…

    One thing’s missing though…

    A QUICK, EASY way to connect with you NOW.

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    Plus, now that you’ve got that phone number, with our new SMS Text With Lead feature, you can automatically start a text (SMS) conversation pronto… which is so powerful, because connecting with someone within the first 5 minutes is 100 times more effective than waiting 30 minutes or more later.

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    CLICK HERE https://jumboleadmagnet.com to discover what Talk With Web Visitor can do for your business, potentially converting up to 100X more eyeballs into leads today!

    Eric
    PS: Talk With Web Visitor offers a FREE 14 days trial – and it even includes International Long Distance Calling.
    You have customers waiting to talk with you right now… don’t keep them waiting.
    CLICK HERE https://jumboleadmagnet.com to try Talk With Web Visitor now.

    If you’d like to unsubscribe click here http://jumboleadmagnet.com/unsubscribe.aspx?d=bacapikir.com

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  8. Hey, my name’s Eric and for just a second, imagine this…

    – Someone does a search and winds up at bacapikir.com.

    – They hang out for a minute to check it out. “I’m interested… but… maybe…”

    – And then they hit the back button and check out the other search results instead.

    – Bottom line – you got an eyeball, but nothing else to show for it.

    – There they go.

    This isn’t really your fault – it happens a LOT – studies show 7 out of 10 visitors to any site disappear without leaving a trace.

    But you CAN fix that.

    Talk With Web Visitor is a software widget that’s works on your site, ready to capture any visitor’s Name, Email address and Phone Number. It lets you know right then and there – enabling you to call that lead while they’re literally looking over your site.

    CLICK HERE https://boostleadgeneration.com to try out a Live Demo with Talk With Web Visitor now to see exactly how it works.

    Time is money when it comes to connecting with leads – the difference between contacting someone within 5 minutes versus 30 minutes later can be huge – like 100 times better!

    Plus, now that you have their phone number, with our new SMS Text With Lead feature you can automatically start a text (SMS) conversation… so even if you don’t close a deal then, you can follow up with text messages for new offers, content links, even just “how you doing?” notes to build a relationship.

    Strong stuff.

    CLICK HERE https://boostleadgeneration.com to discover what Talk With Web Visitor can do for your business.

    You could be converting up to 100X more leads today!

    Eric
    PS: Talk With Web Visitor offers a FREE 14 days trial – and it even includes International Long Distance Calling.
    You have customers waiting to talk with you right now… don’t keep them waiting.
    CLICK HERE https://boostleadgeneration.com to try Talk With Web Visitor now.

    If you’d like to unsubscribe click here http://boostleadgeneration.com/unsubscribe.aspx?d=bacapikir.com

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  12. Hey there, I just found your site, quick question…

    My name’s Eric, I found bacapikir.com after doing a quick search – you showed up near the top of the rankings, so whatever you’re doing for SEO, looks like it’s working well.

    So here’s my question – what happens AFTER someone lands on your site? Anything?

    Research tells us at least 70% of the people who find your site, after a quick once-over, they disappear… forever.

    That means that all the work and effort you put into getting them to show up, goes down the tubes.

    Why would you want all that good work – and the great site you’ve built – go to waste?

    Because the odds are they’ll just skip over calling or even grabbing their phone, leaving you high and dry.

    But here’s a thought… what if you could make it super-simple for someone to raise their hand, say, “okay, let’s talk” without requiring them to even pull their cell phone from their pocket?

    You can – thanks to revolutionary new software that can literally make that first call happen NOW.

    Talk With Web Visitor is a software widget that sits on your site, ready and waiting to capture any visitor’s Name, Email address and Phone Number. It lets you know IMMEDIATELY – so that you can talk to that lead while they’re still there at your site.

    You know, strike when the iron’s hot!

    CLICK HERE https://boostleadgeneration.com to try out a Live Demo with Talk With Web Visitor now to see exactly how it works.

    When targeting leads, you HAVE to act fast – the difference between contacting someone within 5 minutes versus 30 minutes later is huge – like 100 times better!

    That’s why you should check out our new SMS Text With Lead feature as well… once you’ve captured the phone number of the website visitor, you can automatically kick off a text message (SMS) conversation with them.

    Imagine how powerful this could be – even if they don’t take you up on your offer immediately, you can stay in touch with them using text messages to make new offers, provide links to great content, and build your credibility.

    Just this alone could be a game changer to make your website even more effective.

    Strike when the iron’s hot!

    CLICK HERE https://boostleadgeneration.com to learn more about everything Talk With Web Visitor can do for your business – you’ll be amazed.

    Thanks and keep up the great work!

    Eric
    PS: Talk With Web Visitor offers a FREE 14 days trial – you could be converting up to 100x more leads immediately!
    It even includes International Long Distance Calling.
    Stop wasting money chasing eyeballs that don’t turn into paying customers.
    CLICK HERE https://boostleadgeneration.com to try Talk With Web Visitor now.

    If you’d like to unsubscribe click here http://boostleadgeneration.com/unsubscribe.aspx?d=bacapikir.com